Refunds and cancellations

How to request a refund

Email hello@clientready.inbox.cofounder.company within the refund window. Include your order reference if you have one, the email used for the order and the kit's delivery date so we can identify the payment.

A request within this window is eligible for a full refund of the amount paid for the service. You do not have to request or use a revision first. Never send payment-card numbers, bank account details or passwords.

Cancellation before delivery

If you need to cancel before delivery, email us as soon as possible. We will confirm cancellation and refund any service payment for the undelivered order.

How the money is returned

Refunds are returned to the original payment method. We confirm when the refund has been initiated. Payment-provider and bank processing times vary, so we do not promise a particular bank clearing date.

Revisions and other rights

One small fit or wording revision is included in your kit. You may ask for a revision, but it does not replace or restrict the refund window above.

This policy does not limit any mandatory statutory rights you may have. We do not treat personalization or electronic delivery as an automatic waiver of those rights.

The digital delivery policy explains the delivery window, complete brief and included documents.